FREQUENTLY ASKED QUESTIONS
How much is the minimum order?
The minimum order is a basket total of £150. However, we do not have any minimums on unit quantities so you can pick a mix and select the items which are best for your store.
What are the payment terms?
Unfortunately we currently do not offer credit terms. All goods must be paid for in full before they are dispatched.
What payment methods do you accept?
When ordering through our trade site you can pay by debit or credit card, or direct bank transfer. If you would like to pay via an alternative method (e.g. PayPal) please contact jo(at)tofttrade.com directly, but do be aware there may be administration charges added (e.g. an additional 3.5% will be added when opting to pay by PayPal).
What currency can I pay in?
We only accept payment in GBP (£ sterling).
How much is shipping?
Postage to the UK is fixed at £8 per parcel, and postage to the EU fixed at £30 per parcel. Should your order exceed one box then we will be in contact directly to arrange shipping. Postage to the rest of the world varies depending on the weight and volume of goods ordered. Once you have added items to your basket the system will let you know an accurate shipping charge.
Which countries do you dispatch to?
We ship internationally to most countries. International shipments are sent Airmail via Parcelforce. EU parcels generally are delivered in 5-10 working days. The USA and the rest of the world can be 10-15 working days.
Are your patterns only available in English?
No - all of our #edsanimals kits are available in English (using your choice of UK or US terminology), French, German, Spanish, Italian, Dutch, Danish, Hungarian, Estonian, Finnish, Czech, or Norwegian. Please select your preferred language when adding the item to your basket. Unfortunately our accessory kits are only available with English patterns at the moment. Do let us know if you want any of the patterns in particular however, as it might be possible to translate certain patterns in the future.
Are your yarns mulesing free?
Yes - mulesing is not practised on the sheep that provide wool for our yarns.
What is the 'RRP' listed on your site?
This is the recommended price that you sell to the customer. All of our prices are based on GBP (£ sterling).
Can I sell goods I make using TOFT patterns?
No. All TOFT patterns are subject to copyright and cannot be used for commercial gain, only for private, personal use.
Can I run workshops using TOFT patterns?
Only if the pattern is in conjunction with TOFT yarn, and only provided each participant has their own original copy of the pattern or book (not a photocopy). Our complete kits contain everything a customer needs to make an animal (yarn, hook, wool needle, stuffing and thread for the eyes) and therefore make brilliant kits for workshops.
Can I sell the kits on third party websites?
No. Items you buy from TOFT are intended for you to sell in your own stores (including webshops) only. We do not permit the re-sale of items on websites such as Amazon, Etsy, Folksy etc.
There is an item missing from my order or I have received the wrong item.
Ooops! After you have thoroughly checked the contents of your parcel for the missing item get in touch with us via jo(at)tofttrade.com or 01788 810626 with your order reference number and details of the missing or incorrect item. We will strive to resolve the error quickly as possible.
What is your returns and refunds policy?
Faulty goods may be returned and will be immediately replaced. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If any item is unsuitable you can return it to us at Toft Manor, Dunchurch, Warwickshire CV22 6NR with a copy of your order details and a note of the exchange or refund needed. Alternatively, get in touch with us via jo(at)tofttrade.com or 01788 810626 with your order reference number and details and we'll do our best to help as quickly as possible.
What is your company name and address?
Bettinson Ltd. T/A TOFT Studio Toft Manor, Dunchurch, Nr Rugby, Warwickshire CV22 6NR
Bettinson Limited Registered in UK No: 6393388